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Bug #1609

open

(Contact Us page) – Send Us a Message section – Phone, Email, and Message field placeholder and validation message display issue:

Added by Lakshmi prasanna V 4 months ago.

Status:
Open
Priority:
P3-Low
Start date:
11/08/2025
Due date:
% Done:

0%

Estimated time:
Device/Browser/API:
Web Portal
Environment:
Production
Current Behaviour:

Placeholder text in the Phone, Email, and Message fields is not relevant. The Phone field displays placeholder text as “1234567890.” The Email field displays placeholder text as “ .” The Validation message for the Message field is not properly displayed.

Expected Behaviour:
  • Instead, the Phone field should display the validation message: “Please enter your phone number.” The message field validation message should display properly. Placeholder text should be clearly visible and relevant (e.g., “Enter your phone number,” “Enter your email address,” “Type your message…”).
Root Cause:
Funcational Gap
Root Cause Detail:

* Placeholder text in the Phone, Email, and Message fields is not relevant. The Phone field displays placeholder text as “1234567890.” The Email field displays placeholder text as “youremail@domain.com .” The Validation message for the Message field is not properly displayed.
* Instead, the Phone field should display the validation message: “Please enter your phone number.” The message field validation message should display properly. Placeholder text should be clearly visible and relevant (e.g., “Enter your phone number,” “Enter your email address,” “Type your message…”).


Description

  • Placeholder text in the Phone, Email, and Message fields is not relevant. The Phone field displays placeholder text as “1234567890.” The Email field displays placeholder text as “ .” The Validation message for the Message field is not properly displayed.
  • Instead, the Phone field should display the validation message: “Please enter your phone number.” The message field validation message should display properly. Placeholder text should be clearly visible and relevant (e.g., “Enter your phone number,” “Enter your email address,” “Type your message…”).

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Screenshot (1423).png (233 KB) Screenshot (1423).png Lakshmi prasanna V, 11/08/2025 02:14 PM

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