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Bug #1671
openContact us page -- Send Us a Message Form – No Email Received After Submitting Valid Details issue:
Start date:
11/18/2025
Due date:
% Done:
0%
Estimated time:
Device/Browser/API:
Web Portal
Environment:
Production
Current Behaviour:
- After entering all valid details in the Send Us a Message form (Full Name, Phone Number, Email, and Message) and clicking the Send button, No confirmation email is received by the user.
Expected Behaviour:
Instead, when the user enters valid details in all required fields and clicks the Send button, A confirmation email should be sent to the user after successfully submitting the form.
Root Cause:
Funcational Gap
Root Cause Detail:
* After entering all valid details in the Send Us a Message form (Full Name, Phone Number, Email, and Message) and clicking the Send button, No confirmation email is received by the user.
* Instead, when the user enters valid details in all required fields and clicks the Send button A confirmation email should be sent to the user after successfully submitting the form.
Description
- After entering all valid details in the Send Us a Message form (Full Name, Phone Number, Email, and Message) and clicking the Send button, No confirmation email is received by the user.
- Instead, when the user enters valid details in all required fields and clicks the Send button A confirmation email should be sent to the user after successfully submitting the form.
Files
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