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Bug #2341

open

(Super Admin) Job Seeker/ Recruiter / Individual Recruiter – Support Ticket Form – Recruiter/Email/Company Displays N/A and Empty issue:

Added by Lakshmi prasanna V 2 days ago.

Status:
Open
Priority:
P2-High
Assignee:
Nikhileshwar Enturi
Start date:
03/02/2026
Due date:
% Done:

0%

Estimated time:
Device/Browser/API:
Web Portal
Environment:
Dev
Current Behaviour:
  • A support ticket is successfully raised by Job Seeker/Recruiter/Individual Recruiter. However, in the Super Admin panel, the Recruiter Name, Email, and Company details are displayed as N/A and empty.
Expected Behaviour:
  • Instead, when a ticket is raised, the corresponding Recruiter Name, Email, and Company details should be displayed correctly on the Super Admin Support Tickets list/view page.
Root Cause:
Funcational Gap
Root Cause Detail:

* A support ticket is successfully raised by Job Seeker/Recruiter/Individual Recruiter. However, in the Super Admin panel, the Recruiter Name, Email, and Company details are displayed as N/A and empty.
* Instead, when a ticket is raised, the corresponding Recruiter Name, Email, and Company details should be displayed correctly on the Super Admin Support Tickets list/view page.

Description

  • A support ticket is successfully raised by Job Seeker/Recruiter/Individual Recruiter. However, in the Super Admin panel, the Recruiter Name, Email, and Company details are displayed as N/A and empty.
  • Instead, when a ticket is raised, the corresponding Recruiter Name, Email, and Company details should be displayed correctly on the Super Admin Support Tickets list/view page.

Files

Screenshot (2844).png (195 KB) Screenshot (2844).png Lakshmi prasanna V, 03/02/2026 01:56 PM

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