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Bug #2342

open

(Super Admin) Support Tickets Form – Already Raised Tickets Showing as Unassigned issue:

Added by Lakshmi prasanna V 2 days ago.

Status:
Open
Priority:
P3-Low
Assignee:
Nikhileshwar Enturi
Start date:
03/02/2026
Due date:
% Done:

0%

Estimated time:
Device/Browser/API:
Web Portal
Environment:
Dev
Current Behaviour:

Assigned tickets are showing as Unassigned in the Support Tickets list/form.

Expected Behaviour:
  • Tickets that are already assigned should display the correct Assignee name instead of showing “Unassigned.”
Root Cause:
Funcational Gap
Root Cause Detail:

* Assigned tickets are showing as Unassigned in the Support Tickets list/form.
* Tickets that are already assigned should display the correct Assignee name instead of showing “Unassigned.”

Description

  • Assigned tickets are showing as Unassigned in the Support Tickets list/form.
  • Tickets that are already assigned should display the correct Assignee name instead of showing “Unassigned.”

Files

Screenshot (2845).png (244 KB) Screenshot (2845).png Lakshmi prasanna V, 03/02/2026 02:02 PM

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