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Bug #394

open

Login page – the user enters the invalid details – clicks on sign in button – Login error displays unclear popup message when using invalid credentials issue:

Added by Lakshmi prasanna V about 1 year ago. Updated about 1 year ago.

Status:
Assigned
Priority:
P2-High
Assignee:
Radha P
Start date:
09/24/2024
Due date:
% Done:

0%

Estimated time:
Device/Browser/API:
Web Portal
Environment:
UAT
Current Behaviour:

On the login page. Enter an invalid email ID in the email field and an incorrect password in the password field. Click on the "Sign In" button. The system displayed the popup message as Login failed! Please check your credentials.

Expected Behaviour:

Instead, The system should display a clear error message explaining which part of the login credentials is incorrect (e.g., "Invalid email or password.")

Root Cause:
Funcational Gap
Root Cause Detail:

On the login page. Enter an invalid email ID in the email field and an incorrect password in the password field. Click on the "Sign In" button. The system displayed the popup message as Login failed! Please check your credentials.

Instead, The system should display a clear error message explaining which part of the login credentials is incorrect (e.g., "Invalid email or password.")

Description

  • On the login page. Enter an invalid email ID in the email field and an incorrect password in the password field. Click on the "Sign In" button. The system displayed the popup message as Login failed! Please check your credentials.
  • Instead, The system should display a clear error message explaining which part of the login credentials is incorrect (e.g., "Invalid email or password.")

Screen Recording: https://imgur.com/a/5HLkjr0

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 #1

Updated by Nikhileshwar Enturi about 1 year ago

  • Status changed from Open to Assigned
  • Assignee changed from Nikhileshwar Enturi to Radha P
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