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Bug #1990

open

(Admin) Settings Page – Company Logo validation error shown even after successful upload issue:

Added by Lakshmi prasanna V about 2 months ago. Updated about 2 months ago.

Status:
Re-Opened
Priority:
P2-High
Assignee:
Nikhileshwar Enturi
Start date:
01/08/2026
Due date:
% Done:

0%

Estimated time:
Spent time:
3:00 h
Device/Browser/API:
Web Portal
Environment:
Production
Current Behaviour:
  • A validation message is displayed: “Please fix the validation errors before submitting.”
  • The Company Logo field shows the error message “Company logo is required” even after uploading a logo.
  • The form does not save after clicking Save Changes.
Expected Behaviour:
Instead, after uploading a company logo, no validation error should be displayed.
  • The Company Logo field should be marked as valid.
  • Clicking Save Changes should successfully save the Company Profile without any validation messages.
Root Cause:
Funcational Gap
Root Cause Detail:

* A validation message is displayed: “Please fix the validation errors before submitting.”
* The Company Logo field shows the error message “Company logo is required” even after uploading a logo.
* The form does not save after clicking Save Changes.
* Instead, after uploading a company logo, no validation error should be displayed.
* The Company Logo field should be marked as valid.
* Clicking Save Changes should successfully save the Company Profile without any validation messages.

Description

  • A validation message is displayed: “Please fix the validation errors before submitting.”
  • The Company Logo field shows the error message “Company logo is required” even after uploading a logo.
  • The form does not save after clicking Save Changes.
  • Instead, after uploading a company logo, no validation error should be displayed.
  • The Company Logo field should be marked as valid.
  • Clicking Save Changes should successfully save the Company Profile without any validation messages.

Files

Screenshot (2233).png (185 KB) Screenshot (2233).png Lakshmi prasanna V, 01/08/2026 11:42 AM
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 #2

Updated by Venugopal Achari Banala about 2 months ago

  • Status changed from Open to Assigned
  • Assignee changed from Nikhileshwar Enturi to Venugopal Achari Banala
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 #3

Updated by Venugopal Achari Banala about 2 months ago

  • Status changed from Assigned to Dev_Inprogress
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 #4

Updated by Venugopal Achari Banala about 2 months ago

  • Status changed from Dev_Inprogress to Resolved
  • Assignee changed from Venugopal Achari Banala to Lakshmi prasanna V

dev completed

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 #5

Updated by Lakshmi prasanna V about 2 months ago

  • Status changed from Resolved to Re-Opened
  • Assignee changed from Lakshmi prasanna V to Nikhileshwar Enturi

When the company logo is uploaded, and a success message is displayed, the user navigates to another page and then returns to the Settings page. The uploaded logo is not shown. Upon clicking ‘Save Changes,’ the message ‘Company logo is required’ appears below the field.

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