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Bug #847

closed

Contact Us– Send us a message Section enters the mandatory fields with invalid details and clicks on the send message button The system displayed the validation message again user enters the same field with valid details clicks on the send message button

Added by Lakshmi prasanna V 9 months ago. Updated 8 months ago.

Status:
Closed
Priority:
P2-High
Assignee:
Lakshmi prasanna V
Start date:
03/27/2025
Due date:
04/10/2025
% Done:

100%

Estimated time:
1:00 h
Device/Browser/API:
Web Portal
Environment:
Dev
Current Behaviour:

Contact Us page, in the Send Us a Message section, enter invalid details in the mandatory fields. Click the Send Message button. The system displays a validation message: Enter valid details in the same mandatory fields. Click the Send Message button again. The form does not submit.

Expected Behaviour:

Instead, the system should display the After entering valid details and clicking the Send Message button, the form should submit successfully.

Root Cause:
Funcational Gap
Root Cause Detail:

contact Us page, in the Send Us a Message section, enter invalid details in the mandatory fields. Click the Send Message button. The system displays a validation message: Enter valid details in the same mandatory fields. Click the Send Message button again. The form does not submit.
* Instead, the system should display the After entering valid details and clicking the Send Message button, the form should submit successfully.

Description

  • Contact Us page, in the Send Us a Message section, enter invalid details in the mandatory fields. Click the Send Message button. The system displays a validation message: Enter valid details in the same mandatory fields. Click the Send Message button again. The form does not submit.
  • Instead, the system should display the After entering valid details and clicking the Send Message button, the form should submit successfully.

Screen Recording: https://imgur.com/a/JwJIxJx

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 #1

Updated by Lakshmi prasanna V 9 months ago

  • Subject changed from Contact Us– Send us a message. Section enters the mandatory fields with invalid details and clicks on the send message button The system displayed the validation message again. The user enters the same field with valid details, clicks on the send message to Contact Us– Send us a message Section enters the mandatory fields with invalid details and clicks on the send message button The system displayed the validation message again user enters the same field with valid details clicks on the send message button
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 #2

Updated by Radha P 9 months ago

  • Assignee changed from Nikhileshwar Enturi to Radha P
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 #3

Updated by Radha P 9 months ago

  • Status changed from Open to Assigned
  • Assignee changed from Radha P to Sree Lakshmi Kaveri Dornadula
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 #4

Updated by Theegala Asritha 9 months ago

  • Status changed from Assigned to Dev_Inprogress
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 #5

Updated by Theegala Asritha 9 months ago

  • Status changed from Dev_Inprogress to Resolved
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 #6

Updated by Admin Access 8 months ago

  • Due date set to 04/10/2025
  • Assignee changed from Sree Lakshmi Kaveri Dornadula to Lakshmi prasanna V
  • % Done changed from 0 to 100
  • Estimated time set to 1:00 h
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 #7

Updated by Lakshmi prasanna V 8 months ago

  • Status changed from Resolved to Closed

This issue was verified and closed.

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