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Bug #1341

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Contact Page – "Send Message" Button Not Working After Filling Valid Data issue:

Added by Lakshmi prasanna V 7 months ago. Updated 6 months ago.

Status:
Re-Opened
Priority:
P2-High
Start date:
08/01/2025
Due date:
09/09/2025 (about 6 months late)
% Done:

100%

Estimated time:
1:00 h
Device/Browser/API:
Web Portal
Environment:
Production
Current Behaviour:

On the Contact page, within the "Send Us a Message" section, after filling in all fields with valid data (e.g., name, email, message), clicking the "Send Message" button does not trigger any action.

Expected Behaviour:

Instead, when a user enters valid information and clicks the "Send Message" button, the form should be submitted successfully.

Root Cause:
Funcational Gap
Root Cause Detail:

* On the Contact page, within the "Send Us a Message" section, after filling in all fields with valid data (e.g., name, email, message), clicking the "Send Message" button does not trigger any action.
* Instead, when a user enters valid information and clicks the "Send Message" button, the form should be submitted successfully.


Description

  • On the Contact page, within the "Send Us a Message" section, after filling in all fields with valid data (e.g., name, email, message), clicking the "Send Message" button does not trigger any action.
  • Instead, when a user enters valid information and clicks the "Send Message" button, the form should be submitted successfully.

Files

Screenshot (759).png (119 KB) Screenshot (759).png Lakshmi prasanna V, 08/01/2025 01:12 PM
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